We're here to help you get the most out of your Winkeey pet GPS tracker and app.
Email our support team and we'll get back to you within 1 business day.
Email [email protected]You can also reach us from inside the app: Settings → Support.
First-time setup takes about 5 minutes.
Charge the tracker fully
Plug in the magnetic charger — the LED pulses orange while charging and turns solid green when full (about 2 hours).
Pair it with the app
Open Winkeey → tap the centre paw → Pair a tracker → scan the QR code on the back of the device. If the camera struggles, type the IMEI manually.
Fit it and set a safe-zone
Slide the tracker onto your pet's collar, then draw a safe-zone around home so you get an alert if they wander.
Make sure the tracker is charged and powered on, your phone has an internet connection, and you've allowed camera access to scan the QR code. If scanning fails, enter the IMEI printed on the device manually. Still stuck? Email us the IMEI and we'll check the device on our side.
GPS accuracy depends on signal. Indoors or under heavy cover, the tracker falls back to a less precise fix. Take your pet outdoors for a clear-sky fix, and check the battery and signal status on the home screen.
Open Settings → Notifications in the app and confirm geofence alerts are on, and that you've allowed notifications and location for Winkeey in your phone's system settings.
In the app, go to Settings → Delete Account. This permanently removes your account and all associated data. You can also email [email protected] and we will action it within 7 working days.
Battery life depends on how often the tracker reports its location. Recharge with the included magnetic USB-C cable. You'll get a low-battery alert before it runs flat.
Email [email protected] with your account email and, if it's a device issue, your tracker's IMEI. We typically reply within one business day.
See also our Privacy Policy and Terms of Service.